Refunds and Returns Policy for MysticSphereAromas.com
Effective Date: September 15, 2024
At MysticSphereAromas.com, your satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help. Please carefully read the following Refunds and Returns Policy, which applies to all products purchased from Mystic Ltd, the business operating this website.
1. Returns
If you wish to return a product, you may do so under the following conditions:
- Eligibility for Returns:
To be eligible for a return, the product must be:- Unused and in the same condition that you received it.
- In its original packaging.
- Accompanied by the original receipt or proof of purchase.
- Return Window:
You have 30 days from the date of delivery to return an item. After 30 days, we cannot offer a refund or exchange.
2. Refunds
Once we receive and inspect your returned item, we will notify you via email. Based on the condition of the returned product, a refund will be processed.
- Approval of Refunds:
If the return is approved, your refund will be processed within 7-10 business days and will be automatically applied to your original method of payment. - Partial Refunds:
In certain situations, partial refunds may be granted for:- Items not in their original condition.
- Items with parts missing or damaged for reasons not due to our error.
- Returns initiated beyond the 30-day return period.
- Non-Refundable Items:
Certain items cannot be refunded, such as:- Gift cards.
- Discounted or sale items.
3. Exchanges
We only replace items if they are defective or damaged upon delivery. If you need to exchange a product for the same item, email us at [email protected] with your request and reason for the exchange. We will assess the request and provide you with instructions on how to proceed.
4. Return Process
To initiate a return, please follow these steps:
- Contact Us:
Send an email to [email protected] with your order number, the product you want to return, and the reason for the return. - Return Authorization:
After reviewing your request, we will provide you with a Return Authorization (RA) number and the return shipping address. - Shipping Your Return:
- Place the product securely in its original packaging and include a copy of the proof of purchase.
- Ship the item back to us using the address provided along with the RA number clearly visible on the packaging.
- You will be responsible for covering the return shipping costs unless the product is defective or incorrect.
- If the item is damaged or incorrect, we will cover the return shipping fees.
5. Late or Missing Refunds
If you haven’t received a refund after the specified time:
- Check your bank account or contact your credit card company, as refunds can take some time to be officially processed.
- If you’ve done this and still have not received your refund, please contact us at [email protected].
6. Damaged or Defective Items
If you receive a damaged or defective item, please notify us immediately via email at [email protected] with details and a photo of the damage. We will work with you to resolve the issue, either by sending a replacement or offering a full refund.
7. Gift Returns
If the product was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, we will send you a gift certificate for future purchases.
If the item wasn’t marked as a gift or the gift giver had the order shipped to themselves, we will send the refund to the gift giver.
8. Contact Information
If you have any questions regarding your return, refund, or exchange, please contact our customer support team:
- Email: [email protected]
- Address:
Mystic Ltd
Al. Papanastasiou 4
9. Changes to this Policy
We reserve the right to modify this Refunds and Returns Policy at any time. Changes will be posted on this page and are effective immediately.
Thank you for shopping with MysticSphereAromas.com! We appreciate your business and are committed to providing the best customer experience possible.